Viewer Issues

Secondary monitor is white

If you use two monitors and display Pixyz Studio on a secondary monitor, the Viewer appears white and shows nothing.

This known issue is caused by a conflict between nVidia GPUs and other software.

Here is a workaround:

1. In the ProgramData folder, find the A-Volute folder, for example in this folder:

   C:\ProgramData\A-Volute\DellInc.AlienwareSoundCenter\Modules\ScheduledModules\Configurator

2. Open the BlackApps.dat file.

3. Add PixyzStudio.exe to the list of applications.

4. Save the file.